Accountancy | Advisory | Audit | Tax

Be supportive.
Be brilliant.

PA, secretarial and admin team

Ellie PA, secretarial and admin team

We drive the day to day running of the business.

We’re here to support colleagues in delivering the highest standards of client care and service.

We act as the interface between our managers and their clients. We get to know clients and understand their needs. We work collaboratively with the operational teams, always seeking ways to enhance the client’s experience. The key activities we undertake are client engagement, managing workflow and processes and getting involved in client events.

We have three core groups in the team:

A network of PAs – on-hand to support the partners and directors as well as engaging with our clients
Business support colleagues – we maintain the facilities of each office, ensuring we’re adhering to policies and procedures and that everything is running smoothly
Reception teams – providing a warm welcome and friendly and knowledgeable point of contact to support our visitors

We have the rewarding opportunity to create a great working environment for people firmwide, and to contribute to the local environment and community. For example we organise team events and link our teams with their local communities through green initiatives and volunteering days

Our 50+ strong team provides a business support hub in every one of our eight offices. We are a talented and highly professionalised team, led by a Head of Admin. We use a globally recognised skills matrix to help you take your career to the next level; here you can aim high and enjoy the journey along the way. You’re encouraged to progress through the levels, or become expert at a particular level, whatever suits you. You’ll always have the support you need to become the best professional you can.

To stay connected we have weekly online calls as well as face to face catch ups. We have an annual away day for the whole team and regular social catch ups in each of the offices.

While we’re each aligned to an office, we all recognise that our resilience and success is far wider when we come together as a whole team, so we’re big on peer to peer learning and on sharing best practice. Working collaboratively is key to creating a team spirit – everyone’s input matters.

What do people enjoy most about working in this team?

The variety of work and the opportunities for further development are great! We’re increasingly shining a light on the skills that sit within the team and therefore getting more involved in exciting projects.

What career development opportunities are there?

To lead a Business Support team you’ll be keen to learn, you’ll also need high energy and excellent communication skills. You can progress to manage a team such as reception or a client engagement to help to deliver excellent client service.

You can also become involved in firmwide projects and develop new processes. We offer both internal programmes, great managers who are passionate about investing in their staff and external training courses for when you want to develop specific expertise.

What might candidates have done before that would make them a good fit?

Lots of things! You might have been in an Admin or PA role but there are many transferable skills that are a great fit for our Business Support team, especially communication, process and organising skills.

Employee stories

“I have a lot of autonomy in my role which allows me to explore and develop things in my own way. My role taps into my natural strengths so I am always being my authentic self at work. I am a huge fan of collaborative working and the firm is bursting at the seams with talented experts who want to be part of the solution and support each other to get the best possible outcome.”

Alix Head of Business Support & PA to the Operational Directors

Read Alix’ full story ➔

“There is trust. We are trusted to just do the job in hand, but there is fantastic support from the partners when we need it. We all get on and work so well as a team, and we all enjoy a laugh too!”

Tanya Telephony Team Leader

Read Tanya's full story ➔

“I’ve done a range of things I am proud of here. I’ve organised events and conferences, helped write policies, transitioned to a role with a lot more responsibility and helped open our Bristol office. I now feel well established in my role – it’s as if the role is just right for me.”

April PA

Read April's full story ➔

Alix Head of Business Support & PA to the Operational Directors

Read Alix’ full story ➔

Tanya Telephony Team Leader

Read Tanya's full story ➔

April PA

Read April's full story ➔

Business Support vacancies

Administrator

Exeter Experienced professionals, PA, secretarial and support

Administrator

Torquay Experienced professionals, PA, secretarial and support

We’ve always got new job opportunities in the pipeline.
You can email [email protected] outlining your experience and what you’re looking for and we’ll be in touch.

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