IT Support Technician
Poole,
IT
IT jobs
Be curious. Be a problem solver.
We ask the questions. We explore, understand the requirements and find the solutions.
We’re here to deliver and maintain a robust IT infrastructure that is first rate. We work with colleagues to identify and provide IT solutions to add value to our people and our clients.
The team splits into five sub teams:
- Infrastructure – maintaining our network
- Support – giving colleagues the help when they need it
- Development – responsible for our software
- Data – delivering critical information to the business
- Digital transformation – driving adoption and integration of new technologies
All share one goal – empowering colleagues to perform their jobs better.
We love change and we thrive on a challenge. The IT team provides opportunities to work both independently, with the wider team and playing to your and the things you most enjoy. We are large enough to offer flexible career paths, you can ask for variety in your role or pick a specialism you are passionate about and get further into it. Our team is always encouraged to think about how IT can drive business growth and move the firm forward.
We are open and inclusive. You can be yourself in this team. We have regular team meetings, annual team gatherings and socials such as axe throwing, escape rooms and games nights. Our team members are also invited to local office socials with other teams, so double the fun!
Meet the IT team
“I get a lot of freedom to just do my job. My team leader simply gives me a list of jobs to do and trusts me to do them. I’ve done lots of enjoyable work.”
Dario, IT systems engineer
“It’s amazing to be able to train and work at the same time, learning every day from an expert IT team. They’re so friendly; everyone is inclusive and lovely. I have a mentor and I do independent coding training too. I feel very lucky.”
Paige, Trainee developer
“I can’t emphasise enough that the firm does a really good job in spotting potential and supporting you as an individual to develop. I joined the firm in a temporary role with no office experience and within six months I had a permanent role. If you are capable and put in the time and effort then it doesn’t matter what your background is – they will support and believe in you.”
Dani, Digital support technicianIT jobs FAQs
Any IT background, ideally with broad ranging experience and an aptitude for helping people.
The support team spend a lot of time in the office offering a personal service to their colleagues. The rest of the team balance working from home and in the office, staying connected through Teams.
We talk about career pathways at regular one-to-ones with Heads of Team. What happens next depends on your career ambitions, for example you might go for external technical training or opt to join the internal management development programme. There are also annual career discussions in the autumn and professional development reviews in the spring.
